Frequently Asked Questions
What are lake balls?
Lake balls are golf balls that have been collected from golf courses, cleaned and are ready for re-use. You can learn more about lake balls on our dedicated page.
What is the quality of a lake ball like?
Please refer to our Lake Ball Grading Page.
Can I buy new balls in my box?
At this time, we don't offer new golf balls in our boxes. We hope to be able to offer this service in the future.
How sustainable are the boxes?
We try to make our boxes as sustainable as possible by using sustainably sourced tees, ball markers and lake balls. You can find our more about sustainability here.
What's in the box?
When you subscribe, you get to choose which ball you would like. We offer a selection of the most popular golf balls in the UK from the premium brands, down to the budget.
Along that theme of sustainbility - we use lake balls. We only ever include Grade A or Pearl quality lake balls in your box and if you want to find out more about lake ball gradings, click here.
We also include a handful of sustainably sourced bamboo tees and together with your choice of golf ball, we pre-pack them into a cotton draw-string valet bag ready for you to pop straight into your golf bag.
When's my box arriving?
We dispatch boxes on the 15th of each month (or the first working day after that, if it's a weekend) via Royal Mail and they should take 2-4 business days to reach you. To be included in a given month's dispatch, you must have signed up before the end of the calendar month prior.
Foe example - if you sign up on 10th March, you will be included in the 15th April dispatch.
What if I need to cancel?
If you need to cancel, that's totally fine. We all change our minds. We'll be sad to see you go but you can manage your subscription from the 'My Account' section of the site. From the home page, click the 'head' shaped icon at the top right and login with the username and password you set up at. Remeber that you must have completed the minimum term of your subscription before you cancel.
Also remember that you must notify us before the end of the calendar month in order to not receive the next month's dispatch. For example, if you cancel on 10th March, you will still receive the box dispatched on 15th March, but you will not receive any boxes thereafter.
If you have any questions at all, please contact us and we'll be glad to help.